Showing posts with label Strategy. Show all posts
Showing posts with label Strategy. Show all posts

What’s Inside the BoD’s Tool Box

The board directors who are equipped with a set of powerful tools have the advantage of communicating effectively and deciding wisely.

Due to the “VUCA” characteristics -complexity, uncertainty, ambiguity and velocity of the digital era, the directorship in any organization becomes more critical and challenging. The purpose of the governing body, or board of directors, is to direct the organization in the right direction, practice governance discipline, and monitor its performance. Corporate governance is to make sure that management is doing its job properly. The corporate board needs to shift from reactive to active and proactive mode for adapting to the dynamic business environment with continuous disruptions. To improve the directorship effectiveness, what’re supposed to be inside the board of directors’ toolbox to enforce its governance discipline?

SWOT Analysis:
We live in an era full of uncertainty, velocity, rapid changes and exponential growth of information, the result is a higher risk of conflict and inertia, etc. Decision makers including corporate board directors need effective tools to help them navigate between the rocks of analysis-paralysis, foresight-hindsight, and blind guesswork. the business strengths and weaknesses need an evaluation in order to have a decision-making ground. SWOT (Strength, Weakness, Opportunity, Threat) Analysis is a good tool which provides a starting point to scrutinize strategy and helps to take a wide look around at what's going on outside the organization and how it might affect the organization (an environmental scan), and identify opportunities and threats. It also helps to take a hard look at what's going on inside the organization, including its strengths and weaknesses. By adding the Trends, you're asking the organization to look at what's happening now and what's coming down the pike so that they can be proactive in preparing for it. How effective the tool is depends on the SWOT users, do they ask the right questions, and answer them via multidimensional lenses, and understand them in context by zooming into the future more clearly.

Business Architecture: Business Architecture is more than a "hint of the business process," but an effective communication tool at the higher level. The business architecture could become a great executive communication tool, particularly when the architecture discussion is kept at a higher level and keep all executives at the same page by walking through the discussion about strategy planning, governance, transformation, etc. The board of directors with an architect’s mindset can translate the abstract concept back into the real world example. Thus, it also has the ‘visual’ ability to “see” an idea and express it in visual terms via interactive way. The real value of business architecture is how to keep the priorities in balance and make the sound judgment without losing the big picture. The board of directors who can speak architectural dialect is able to facilitate the digital dialogues between organizational decision makers and thereby assist the organization in continuously designing and redesigning itself in pursuit of new and more viable strategies, enhancing cross-functional business coordination, developing knowledge and expertise, and enforcing business responsibility.

Balanced scorecard: The well designed balanced scorecard with well-selected metrics can harness information-based communication at the board level. A balanced scorecard is very useful to provide a “balanced” view of tradeoff variables for facilitating discussions and ensure decision makers understanding the various trade-offs and making the strategic balance, business dependencies, and constraints between components, individuals, and overall risk exposure. A balanced scorecard helps the board capture the holistic picture, make sure that the strategy execution is on track. It enables feedback & learning, as well as adjusting the strategy accordingly. They can become more confident and accurately judge the coming curves and obstacles on the path, and get into actions in a creative, positive and proactive way, to lead the digital transformation journey smoothly.

At today's business dynamic with digitalization and globalization trend, the top leadership team such as board directors who are equipped with a set of powerful tools have the advantage of communicating effectively, deciding wisely, and pulling enough resources and pushing the business to reach the next level of digital maturity.

Five Facets of Strategic CIOs

Being strategic means CIOs should always stay focused on the big picture of the business, value creation and strategic impact.

With the increasing pace of changes and fast-growing information, clearly, the role of IT is at the inflection point to go through significant changes. IT shouldn’t be just satisfied with the surviving mode, it has to be thriving. How well an IT organization can adapt to the dynamic environment directly affects the future of the business significantly. The CIO is not just a tactical manager, but a strategic business leader with multidimensional thinking competencies and multifaceted perspectives.


Digital Modernist: To run a high-mature digital organization, CIOs need to have better senses to capture technology trends, articulate a clear vision of what’s possible, gain insight to understand things holistically, and explore the premium path of digital transformation. Information Technology is permeating into every corner of the business nowadays. As the modern CIO, you have the most influential position in the business. Don’t waste the opportunity, seize it. The digital modernist CIOs should focus on information management, and ensure that information can be refined into valuable business insight and be actively used to shape a high-intelligent business. At the higher level of organizational maturity, IT is an innovation hub and change agent. The digital modernist CIOs can step out of conventional IT box and disrupt linear management disciplines, discover the creative side of IT, leverage the latest digital technologies and exponential growth of information to fuel innovation, and reinvent IT as the growth engine of the business.

Business Model architect: It’s not sufficient to run IT as a support function only. IT can become known as a revenue rainmaker by associating its efforts directly with sources of income. IT should invest in and leverage appropriate technologies and solutions to generate valuable insights and help the business open up new channels of revenue and monetization within the enterprise and their ecosystem. In fact, in today’s digital economy, Information Technology becomes an important element in developing the new business model or renovating existing business model. The strategic CIOs like the business model architect, run IT as the linchpin to connect all important building blocks of a strong business model such as revenue streams, resources, key activities, partnerships, cost structures, marketing channels or customer relationship management, etc. IT applications blended with emerging digital technologies can make continuously creative disruptions, rejuvenate business models, and deliver significant business benefits.

Savvy venture capitalist: IT is one of the most critical business assets besides people. IT investment is often costly. In fact, IT investment in the business can often become the decisive factor to run a high-performance organization with a long-term perspective. Many organizations across vertical sectors make huge investment in sophisticated IT, but unfortunately, IT portfolio management has considerably lower level of success rate compared to many other types of business investment. Because often, IT investment and management is not just the work of IT, but the responsibility of the entire company. CIOs should think and act like venture capitalist, make wise decisions and manage a successful IT investment portfolio to improve the overall strategic management effectiveness and business competency.

Skillful business solutionist: With rapid changes, the disruptions come almost overnight. Technology is a significant component in almost all critical business processes and capabilities. Information is often one of the most time-intensive pieces of complex problem-solving. Thus, modern CIOs need to be skillful business solutionists, assign their talent, resource and time carefully to solve problems really matter. They should leverage the enterprise's strategy and business objectives to set the right priority and decide which problems to solve and strike the right balance of IT transaction and transformation. IT needs to be influential enough to offer customers premium solutions in the right manner at the right cost. They won’t just wait for the customers’ requests to solve their issues; but work closely and proactively with the business to identify and frame the real problems, as well as leverage information and technology to solve them effectively.

Innovative culture influencer: A healthy corporate culture is very important as a determinant of business performance for the long term. IT plays a threshold competency role in building a culture of innovation. CIOs as “innovative culture influencer” should encourage out of the box thinking, have the vision and leadership competency to stimulate creative energy and maximize innovation at all levels in the organization. Change the culture is the mindset, it’s important to empower innovators, hire, retain, and recognize innovators who can help the organization shape the culture of creativity and develop an open and optimal environment for innovation. The art of innovation is that it involves new ways of bringing together ideas and resources to create something novel. It takes systematic effort within a company to embrace fresh thinking, leverage powerful digital information technologies, cultivate an innovative culture, and manage innovation in a structural way.

Being strategic means CIOs should always stay focused on the big picture of the business, value creation and strategic impact, to ensure doing right things before doing things right, leverage and prioritize, build long-term sustainable competitive advantage and take the organization to the next level of digital maturity.

The Monthly “Dot Connections”: Strategic vs. Operational Management Dot Connection Aug. 2019

Strategic Managers see 'blue ocean' currents; Operational Managers only see 'red ocean' currents.

The effects of an increasingly digitized world are now reaching into every corner of businesses and every aspect of organizations. Organization of the Future is an organization designed openly for anyone with ideas on how human organizations ought to be contrived in the face of the strategic imperatives of the digital era. The work is not the place you go, but a live organization and an experiment lab you can connect the dots to explore the art of possibility.



 

     Strategic vs. Operational Management Dot Connection


Digital Playbook vs. Cookbook: What’s your Hand Book to Make a Leap of Digital Transformation The purpose of going digital is to make a significant difference in achieving high performance and unlocking the full potential of the business. It is a long journey full of uncertainty, velocity, complexity, and ambiguity. Generally speaking, transformation leaders have two jobs - to play their functional management role well and to be accountable for leading the cross-functional initiatives that drive business transformation. Digital playbook vs. cookbook: what’s your hand book to make a seamless digital transformation?

Strategic Management vs. Operational Management Strategic management as long-term planning requires a vision. In other words, a company needs to define where it wants to be in a decade or two (what's the vision) and how they want to get there (Strategy) and then Operational Management will translate the long-term plans into smaller scale plans to operationalize the move toward the vision.

Strategic KPIs vs. Operational KPIs? KPIs are indicators to identify if the adopted strategy, operation, and process, etc are working toward the objective. As such, you don't "adopt" a KPI to "achieve an outcome," you adopt a strategy or operational workflow to achieve the outcome, and you define KPIs to monitor the progress and performance. That’s the name KPI –Key Performance Indicators stand for. The provocative question is: is it possible to link operational KPI's to strategic ones to reflect and track the overall progress in achieving the strategic goals?

Transaction vs. Transformation A well-run business has a healthy business portfolio of “running, growth, and transformation,” focus on both short-term gain and a long-term win, to manage a seamless business transaction and transformation continuum. Here are three perspectives to connect the dots between transaction vs. transformation.

Scoreboard vs. Dash board The balanced scorecard (BSC) is a strategy performance management tool - a semi-standard structured report, supported by design methods and automation tools, that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions. In management information systems, a dashboard is "an easy to read, often single page, real-time user interface, showing a graphical presentation of the current status (snapshot) and historical trends of an organization’s key performance indicators to enable instantaneous and informed decisions to be made at a glance. (Wikipedia)

The “Future of CIO” Blog has reached 3 million page views with about #5900th blog posting in 59+ different categories of leadership, management, strategy, digitalization, change/talent, etc. The “Digital Master” book series includes 28 books to share insight from the multidimensional digital lens and perceive the multi-faceted impact the digital era upon us is making to the businesses and society. The content richness is not for its own sake, but to convey the vision and share the wisdom. Blogging is not about writing, but about thinking and innovating new ideas; it’s not just about WHAT to say, but about WHY to say, and HOW to say it. It reflects the color and shade of your thought patterns, and it indicates the peaks and curves of your thinking waves. Unlike pure entertainment, quality and professional content takes time for digesting, contemplation and engaging, and therefore, it takes time to attract the "hungry minds" and the "deep souls." It’s the journey to amplify diverse voices and deepen digital footprints, and it's the way to harness your innovative spirit.

Be Alert of the Three Opposites of “Digital Mentality”

 Digital mentalities  in a collective setting can sustain a balance of creativity and process; opportunities and risk; individualism and teamwork, democracy and unification; science and art, intuition and logic; forward-thinking and lesson learned. 

Many organizations are doing digital - applying some fancy gadgets or taking a few business initiatives. But very few are taking a holistic approach to go digital and be digital. The fundamental difference is the digital mind shift. One of the most important perspectives of Change Management is to understand the psychology behind change and how to keep digital fit from the mindset level. This is related to a function of things such as basic mental framework, cognitive intelligence or emotional brilliance. Be alert of the following three opposites of “digital mentality.”

The opposite of critical thinking: Critical thinking is about applying the objective analysis to either making sound judgments or effective decisions. It’s also called structured thinking which implies to frame and solve problems in a structural way. Thus, the opposite of critical thinking includes reflexive thinking, autonomic response, unstructured thinking or simply mindlessness. Critical Thinking means to dispassionately analyze and make the logical reasoning via both induction and deduction, analysis and synthesis. Therefore, the opposite of critical thinking is emotional thinking. Although they can overlap, when you let emotions such as preferences, like, etc, unduly influence the decision-making, and then your emotions perhaps supersede critical thinking. The real critical thinking involves multiple thought processes even having creativity embedded in it. That’s why it can help to dig into the root cause of the problem from unconventional lens and solve it creatively. The opposite of critical thinking could also mean superficiality which means to focus on just symptoms, not root causes; stick to conventional understanding, or close-mindedness. In fact, non-critical thinking is perhaps one of the the biggest root causes of many types of bias. For example, unconscious bias happens when you only “judge a book by its cover” without thinking deeper. “Conformation bias” is a critical impediments to critical thinking. It's the bias that makes us look for people "like us." Without critical thinking, there is no clarity, accuracy, consistency, relevance, sound evidence, or true fairness.

The opposite of strategic thinking: Strategic Thinking is simply about “keeping the end in mind.” It’s the ability to think on a temporal plane; where you are and where you want to be. Therefore, the opposite of strategic thinking is lack of direction, fear of the unknown, status quo, or poor judgment. Strategic thinking is analytical, decision-oriented, and directional; to ponder where you are, where you want to go, link the future with the past and be opportunistic. Thus, the opposite of strategic thinking is ad hoc, unplanned or reactionary, etc. Strategic thinking is simply openness to finding connections between people, ideas, things, etc. While the opposite of strategic thinking is close mindedness, isolation, or lack of insight. Strategic thinking digs through by exploring the “WHY” factor; lack of strategic thinking often means jumping into “how” without clarifying “why” and “what.” Strategic thinking deals with "discovering novel ideas or rewriting the rules of the competitive game." So, lack of strategic thinking means just following the rules even though they are perhaps outdated long time ago or simply keep doing things repetitively without making essential progress.


The opposite of creativity: Conventional thinking often refers to “in-the-box” thinking, which is opposite to the “out-of-the-box” creative thinking. Creative thinking is often fresh, unique and original, and it’s a type of high level thinking, So the opposites of creativity include the outdated concepts, traditions, mediocrity, old habits, dogmatism, social conformity, etc. Creative thinking can be stimulated by looking at things from different angles or connecting unusual dots across domains. Thus, the opposite of creativity means of stereotypical thinking or preconceived ideas about how things should happen, of conventional wisdom which often has a negative connotation about sticking to the old ways of doing things or confines of old traditions. To stimulate creativity, a certain mental, psychological, and conditional chemistry is needed to break-away from the thoughts that others have thought about and explore the art of new possibilities.

Be alert of the opposites of digital mentalities. Transformation requires mind shift. Digital mentalities in a collective setting can sustain a balance of creativity and process; opportunities and risk; individualism and teamwork, democracy and unification; science and art, intuition and logic; forward-thinking and lesson learned. It requires going a step or a few steps further and involves internalization of dynamic thinking and digital conceptual model so that the newly required behaviors don't require the same kind of effort and vigilance, and progressive change can happen seamlessly.